Last updated: October 21, 2025
All products are print-on-demand by our EU-based partner Printful. Production starts immediately after checkout on eirewave.shop. Designs are pre-made by Eirewave (not customer-customized).

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1. Defective, Damaged, or Incorrect Items → FREE Replacement (Worldwide)

We stand behind our products — no matter where you are.

You have 30 days from delivery (or estimated delivery) to report:
– Misprinted items
– Damaged products (holes, stains, cracks)
– Wrong item or size received
– Lost in transit

You MUST email shop@eirewave.com with:

1. Order number
2. Detailed written description of the exact issue
(e.g., “Print is 2 cm too low on front, see ruler photo”)
3. Clear, well-lit photos (see section 5)

If it’s our fault → we send a FREE replacement OR full refund (including shipping) — at our expense.

> Applies to ALL customers: EU, USA, Brazil, Australia, Japan, etc.

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2. EU & Ireland Legal Right of Withdrawal (14 Days) – Change of Mind

Applies ONLY to EU customers (including Ireland)
All clothing is NOT personalized → 14-day right applies.

| Your Right | Details |

| 14 calendar days from receipt | Cancel for any reason |
| Must notify us | By email to shop@eirewave.com |
| Item must be | Unworn, unwashed, tags attached, original packaging |
| YOU PAY 100% of return shipping | No prepaid label |
| Full refund | Within 14 days of receiving the item |

> No free returns for change of mind.
> Return address sent by email AFTER approval.

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3. Customers Outside the EU (USA, Brazil, Australia, etc.)

No legal right of withdrawal.

– Change of mind returns are NOT accepted.
– Only defective items are eligible (see section 1).
– You pay 100% of return shipping.
– Wrong address = package lost – no refund.

> We are an EU-based company. Only EU consumer laws apply.

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4. Return Process – Step by Step (ALL Customers)

1. Email [shop@eirewave.com] with:
– Order number
– Reason (defect OR change of mind – EU only)
– Photos + detailed description (see section 5)

2. We review (within 48 hours)

3. If approved, we email you:
– The exact Printful EU return address (Latvia or Spain)
– Shipping format:

Eirewave Shop Returns
[Printful Address – sent by email]

4. You ship at your own cost (any carrier)

5. We receive → inspect → refund (within 14 days)

> YOU MUST WAIT FOR OUR EMAIL BEFORE SHIPPING.
> Unsolicited packages = refused or donated.
> Your personal address is never shared.

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5. Proof REQUIRED for ANY Return
No photos + no description = no approval

| Issue | REQUIRED |

| Print too high/low/left/right | Full flat photo + ruler showing distance from edge/seam |
| Print blurry, cracked, faded | Close-up, well-lit of defect |
| Hole, stain, damage | Close-up + part of design visible |
| Wrong size | Size tag + ruler on chest/waist/length |
| Wrong item | Product + packing slip in same photo |

> No ruler? Use credit card (8.5 cm) or phone (≈15 cm).
> Photos must be sharp, well-lit, and complete.

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6. Non-Returnable Items (EU Law – Article 16)

Cannot be returned (even within 14 days):
– Face masks, underwear, swimwear (health/hygiene)
– Any item worn, washed, or tags removed

→ Sent anyway? Securely disposed – no reshipment, no refund.

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7. Product Safety (GPSR Compliance)

For product safety concerns only (defect, risk, recall):
gpsr@sindenventures.com
Markou Evgenikou 11, Mesa Geitonia, 4002 Limassol, Cyprus

> This is NOT a return address.
> For returns, follow section 4.

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8. Unclaimed or Wrong Address

– Wrong address → returned to Printful → you pay reshipment
– Unclaimed package → returned to Printful → you pay reshipment
– No account on eirewave.shop → donated to charity after 30 days (at your cost)

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Governing Law
This policy is governed by Irish law and mandatory EU consumer protections.
English version prevails.

Questions?
See our FAQs